NPS for Venture Capital: Measuring Customer Feedback (Part 1)

22/03/2018, Dan Smith

Like most companies (but not many VC), we wanted to measure our customer performance. For us, it starts with the entrepreneurs we meet every day. But it’s not always easy for a founder to give honest feedback in the context of a fundraising conversation! Olivier details in a post how we approached it. Part 2 will share the main learnings.